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Evidence Guide: LMTGN6002A - Manage quality system and procedures

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LMTGN6002A - Manage quality system and procedures

What evidence can you provide to prove your understanding of each of the following citeria?

Develop or manage quality assurance system

  1. Quality assurance policy is established, documented and communicated to all levels of the workplace.
  2. Sampling techniques are developed that reflect needs of workplace and product.
  3. Quality circles and other relevant aspects ofquality assurance systems are established or maintained.
  4. Facilitation for monitoring of work teams is organised to ensure compliance with standards.
  5. Quality assurance system is developed and maintained.
  6. Quality standards and regulations are identified and relevance to specific products is determined.
Quality assurance policy is established, documented and communicated to all levels of the workplace.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sampling techniques are developed that reflect needs of workplace and product.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quality circles and other relevant aspects ofquality assurance systems are established or maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitation for monitoring of work teams is organised to ensure compliance with standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quality assurance system is developed and maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quality standards and regulations are identified and relevance to specific products is determined.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine resource requirements

  1. Strategic planning is assessed to facilitate achievement of quality policy.
  2. Resources are determined and allocated to meet requirements.
  3. External quality assessment requirements are determined.
Strategic planning is assessed to facilitate achievement of quality policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resources are determined and allocated to meet requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

External quality assessment requirements are determined.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan development of quality procedures

  1. Quality procedure requirements are determined through consultation with internal and external groups.
  2. Product performance requirements are determined through consultation.
  3. Development of procedures is planned to ensure quality system is maintained.
  4. OHS practices are accommodated in quality procedures.
Quality procedure requirements are determined through consultation with internal and external groups.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Product performance requirements are determined through consultation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Development of procedures is planned to ensure quality system is maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

OHS practices are accommodated in quality procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish implementation and review strategies

  1. Implementation strategies are established to meet workplace objectives.
  2. Reviews of quality system are undertaken or arranged at appropriate intervals and appropriate action to ensure its continuity, suitability and effectiveness initiated.
Implementation strategies are established to meet workplace objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reviews of quality system are undertaken or arranged at appropriate intervals and appropriate action to ensure its continuity, suitability and effectiveness initiated.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate system implementation

  1. Implementation of system is evaluated and its effectiveness and level of support for internal improvement programs assessed.
  2. Results are assessed and changes to system are authorised and necessary action is taken.
Implementation of system is evaluated and its effectiveness and level of support for internal improvement programs assessed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Results are assessed and changes to system are authorised and necessary action is taken.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain records

  1. Records are maintained and reports prepared.
Records are maintained and reports prepared.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop or manage quality assurance system

  1. Quality assurance policy is established, documented and communicated to all levels of the workplace.
  2. Sampling techniques are developed that reflect needs of workplace and product.
  3. Quality circles and other relevant aspects ofquality assurance systems are established or maintained.
  4. Facilitation for monitoring of work teams is organised to ensure compliance with standards.
  5. Quality assurance system is developed and maintained.
  6. Quality standards and regulations are identified and relevance to specific products is determined.
Quality assurance policy is established, documented and communicated to all levels of the workplace.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sampling techniques are developed that reflect needs of workplace and product.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quality circles and other relevant aspects ofquality assurance systems are established or maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitation for monitoring of work teams is organised to ensure compliance with standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quality assurance system is developed and maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quality standards and regulations are identified and relevance to specific products is determined.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine resource requirements

  1. Strategic planning is assessed to facilitate achievement of quality policy.
  2. Resources are determined and allocated to meet requirements.
  3. External quality assessment requirements are determined.
Strategic planning is assessed to facilitate achievement of quality policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resources are determined and allocated to meet requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

External quality assessment requirements are determined.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan development of quality procedures

  1. Quality procedure requirements are determined through consultation with internal and external groups.
  2. Product performance requirements are determined through consultation.
  3. Development of procedures is planned to ensure quality system is maintained.
  4. OHS practices are accommodated in quality procedures.
Quality procedure requirements are determined through consultation with internal and external groups.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Product performance requirements are determined through consultation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Development of procedures is planned to ensure quality system is maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

OHS practices are accommodated in quality procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish implementation and review strategies

  1. Implementation strategies are established to meet workplace objectives.
  2. Reviews of quality system are undertaken or arranged at appropriate intervals and appropriate action to ensure its continuity, suitability and effectiveness initiated.
Implementation strategies are established to meet workplace objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reviews of quality system are undertaken or arranged at appropriate intervals and appropriate action to ensure its continuity, suitability and effectiveness initiated.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate system implementation

  1. Implementation of system is evaluated and its effectiveness and level of support for internal improvement programs assessed.
  2. Results are assessed and changes to system are authorised and necessary action is taken.
Implementation of system is evaluated and its effectiveness and level of support for internal improvement programs assessed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Results are assessed and changes to system are authorised and necessary action is taken.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain records

  1. Records are maintained and reports prepared.
Records are maintained and reports prepared.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Critical aspects of evidence

Demonstrates skills and knowledge to:

ensure relevant personnel are aware of quality assurance system and procedures

monitor quality performance of work teams and ensure compliance

allocate resource requirements

determine quality requirements

implement quality improvement strategies

evaluate and assess effectiveness of quality system and procedures

maintain accurate records

Consistency in performance

Consistently applies skills and knowledge when:

organising work

completing tasks according to instructions

working systematically with attention to detail

identifying improvements and avoiding damage

using workplace practices

using OHS practices

recording and reporting accidents and incidents

assessing operational readiness of equipment

recognising and adapting to cultural differences in the workplace, including modes of behaviour and interactions

Resource implications

Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices.

Context for assessment

Assessment may occur on the job or in an appropriately simulated environment.

Interdependent assessment

This unit may be assessed independently or in combination with other relevant units.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level

Demonstrates knowledge of:

principles of quality management and their application

delegation of responsibilities within quality systems

appropriate quality methodologies, their capabilities, limitations, applicability and contribution to outcomes

sampling techniques

quality standards and practices

OHS practices, including hazard identification and control measures

workplace practices

recording and reporting practices

Demonstrates skills to:

establish and manage a quality system and procedures

determine implementation requirements and prepare implementation plan

monitor performance

investigate and apply methods to eliminate causes of unsatisfactory performance

assess results

prepare reports

communicate effectively within the workplace, including liaising with other departments

establish or interpret procedures, where required

determine report requirements and present information in appropriate formats

read, interpret and follow information on work specifications, standard operating procedures and work instructions, and other reference material

maintain accurate records

communicate within the workplace

sequence operations

meet specifications

clarify and check task-related information

carry out work according to OHS practices

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

Legislative/regulatory requirements

All work must comply with relevant Federal and State or Territory legislative or regulatory requirements.

Aspects of quality assurance systems may include:

developing and managing the system

planning procedures development

conducting audits and monitoring performance

Quality standards and regulations may include:

sizing

labelling

fire rating

Australian Standards

OHS practices

OHS practices include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and may relate to:

manual handling techniques

standard operating procedures

personal protective equipment

safe materials handling

taking of rest breaks

ergonomic arrangement of workplaces

following marked walkways

safe storage of equipment

housekeeping

reporting accidents and incidents

environmental practices